BetPortal is operated by CREDARA GROUP LTD and licensed under the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). We launched in 2024 and are built specifically for players in the United Kingdom. That focus shapes every operational decision we make, from the payment methods we support to the way we structure our support processes.

How We Operate and Who Holds Us Accountable

Our licence with the Anjouan Gaming Authority sets the regulatory framework within which we run the platform. That means we are subject to ongoing compliance requirements covering fair play, financial conduct, and the handling of player data. We take those obligations seriously not because we are required to, but because operating to a defined standard is the only sensible way to run a gambling site. If our conduct falls short of what the licence demands, we are accountable to the authority that issued it. We think that accountability matters, and we want you to know it exists.

When something goes wrong — a withdrawal that takes longer than expected, a bonus that does not credit correctly, a technical fault during a session — we expect ourselves to respond clearly and without delay. We do not consider a complaint resolved until the player understands what happened and why. That is not a policy statement; it is simply how we think a dispute should be handled.

Player Money and How We Handle It

We keep player balances separate from the funds we use to run the business. Your deposited money is not used to cover operational costs, pay suppliers, or fund anything else on our side. This separation means that your balance reflects what you have actually deposited and won, and it is available for withdrawal subject to the standard processing times we publish. Withdrawals are typically processed within 24 to 48 hours, and the minimum withdrawal amount is £20.

The payment routes we list — including cards, e-wallets, bank transfer, and cryptocurrency options — are chosen because they are practical for UK players and because we can process them reliably. We do not add a payment method to the platform unless we are confident it works consistently. The same logic applies to the game providers we work with: studios such as Pragmatic Play, Evolution, NetEnt, and Play'n GO are on the platform because their products are tested, certified, and perform as expected.

Safer Gambling

We build safer gambling tools into the platform as standard, not as an afterthought. Deposit limits, session reminders, self-exclusion, and cooling-off periods are available to every registered player. We think it is important that these tools are easy to find and straightforward to use. Gambling should be something you do within limits you control, and we want the platform to support that rather than work against it. If you feel your gambling is becoming a problem, we encourage you to use the tools available or to contact one of the independent support organisations that operate in the UK.

BetPortal is intended for adults aged 18 and over. We carry out age verification as part of the registration process, and we will ask for identity documents where required. This is not optional, and we apply it consistently.